15% off on all custom illustrations

FAQs


What is a Customized artprint?
A customized artprint is high-quality poster illustrated from your photo. Each artprint is unique and created by one of our inhouse illustrators.

How does it work?

1. UPLOAD YOUR CHOSEN PHOTO AND PLACE AN ORDER.

Fill in your preferences on the product page (size and text) Upload the photo that you want to turn into a poster. Add the product to the checkout and pay.

    2. APPROVE YOUR ILLUSTRATION EMAILED TO YOU.  

    Our artists will start to draw a poster from your uploaded photo as soon as you have checked out and paid for your order. We will send you an email with the poster for your approval within 3-5 business days. If no requests for amends have been made within 48h after the email has been sent, we will take this as approval and the poster will be printed.

      3. THE artprint WILL BE SENT TO YOU. 

      The artprint will be printed and sent to you within 4-7 business days.

       

      Returns

      The customized artprints and invitation are unique and therefor we are unable to accept returns. Of course, if the product has been damage during transport, you will get a new copy!

       

      How do I choose my photo?

      Sometimes it starts with who you want as a motif, other times you have a photo that you like. It could also be a place where you imagine your illustration poster will fit that helps you choosing your photo.

       

      The easiest way is to look in your smartphone in you photo album or in your favorite social media. A screenshot works fine most of the times. It doesn't matter if the photo is not perfect and has a messy or rather ugly background, as long as it is clear for us who/whom to focus on. 

       

      Of course we´re here to help you. Email us 3-5 options of photos and we will give our expert opinion of which ones that are more suitable. Contact us


      What in my photo will be illustrated?

      We will only draw what is visible in the photo; if an arm for example is cropped, we will not try to figure out what the part that is not showing in the picture could look like.
      This doesn’t mean that we don’t do portrait or torsos, but it is important that the picture reflects what you want included in your poster. If you want a portrait, make sure the uploaded photo is in the format of a portrait and not a whole body.

      We prefer a maximum of three people in the same photo, if you want a group portrait with more people than three please contact us first via e-mail.

      What resolution does the photo need to have?
      The photos can be up to 20 MB ,we don't have a lowest resolution restriction but don't upload too blurry picture since it might be difficult for us to interpretate.

      Can I use a photo taken with my smartphone?
      We can create your Illustration with pictures taken with your smartphone, screenshots from instagram or a “old” paper photo. We will always let you know if we can not use your uploaded photo.

      Can I upload a photo in any format?
      Format of photo needs to be jpg, jpeg, png or pdf.

      Can I get the text at the bottom in my preferred language?
      Yes of course! Make sure to check the spelling twice.

      What kind of paper do you use?

      We use high-quality 150g paper. This kind of paper makes sure your artprint looks exclusive and looks as good in 10 years as when its new.


      What size is the Poster?
      You can choose from 3 different sizes.
      20 x 30 centimeters 
      30 x 40 centimeters 
      50 x 70 centimeters

      Are frames included?

      Frames are not included and we din not offer frames to buy at the moment. However in the future you will be able to buy your frames from us at Brushery.

       

       

      Will I be able to see the artprint before I finalize the order?
      You will not see the poster on our website when ordering it, since it needs to be made by our illustrator first. Once the illustration is ready we will send a picture of it to your email for your approval. If no requests for amends have been made within 48 hours we will send the poster to print.

      Do you ship to my country and what is the shipping cost?
      We ship worldwide, the shipping costs are:
      Sweden: 50 SEK
      Europe: 150 SEK
      Rest of the world: 150 SEK

      How long does the delivery take?
      We are always doing our best to deliver as quick as possible.
      Below are some guidelines:
      Nordic: 3 - 8 working days.
      Europe: 5 - 10 working days.
      Rest of the world: 6 - 14 working days.

       

       

       

      What happens if I don't pick up my parcel?

      Uncollected parcels will be returned to us and we will charge you a fee of 15€ for the returned parcel. The fee covers the double shipping costs as well as picking and packing.

      What are the payment options?
      We accept Paypal, Klarna and VISA & Mastercard.

      What is your return policy?
      Since each illustration is unique and made specially for you, we are unfortunately not able to accept returns. Should your poster however been damaged during delivery, pleas contact us by sending an email to info@brushery.se with your complaints.

      What do I do if a poster is damaged?
      If your poster is damaged when delivered please contact us as soon as possible by sending us an email with pictures of your poster to: info@brushery.se

      Who creates the customized artprints?
      All Illustrations are created by our inhouse illustrators.

       

       

       

       

      A customized artprint is the perfect gift.

      Whether your looking for a wedding gift, birthday gift or something special for a baptism, it's great for every occation.



      Still have questions? Get in touch, we’re happy to help.

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